F&B and Retail Capability Statement

People. Management. Knowledge.

Project Management and Cost Control throughout the entire project life cycle .

Food & Beverage and Retail Capability Statement

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CAPABILITY STATEMENT

www.pmkconsult.com Abu Dhabi / Dubai / Riyadh / London

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A PMKCONSULT COMPANY

CAPABILITY STATEMENT

United Kingdom / France / Germany

www.whilesp.com

We are an award winning, turnkey project management and commercial services consultancy delivering multi disciplined services to the construction industry across multiple geographies . OPENING STATEMENT

Reputed for our senior-level expertise and our hands-on approach, we have managed projects from concept to completion for some of the world’s best-known entities.

Having earned a niche specialism in several sectors from media and broadcast to education and healthcare, we have demonstrated a high level of technical competence working across complex projects and programmes in this industry and a range of other sectors for regional and multinational clients to industry acclaim. In October 2023 we acquired a well-established, generational UK consultancy, W. Hiles Partnership (WHP). WHP is the premier delivery specialists in F&B having delivered 49 restaurants in the UK, France and Germany this year, with over 170 Five Guys franchise restaurants in the UK alone since the brand arrived into the UK, along with numerous other multinational brands and high end restaurants.

$8 billion+ PROJECT PORTFOLIO VALUE

12+ YEARS IN OPERATION

30+ COUNTRIES WE SERVE

4.5 million + TOTAL SQM OF PROJECTS DELIVERED

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Food & Beverage and Retail Capability Statement

TABLE OF CONTENTS

Sub heading .

Introduction Who we are Global reach How we succeed Selection of clients Our team Health, safety and environment F&B and retail capability Food & beverage and retail in focus Food & beverage case studies Retail case studies

CHAPTER 1

06 07 08 09 10 11

CHAPTER 2

13 14 17

Multi-disciplined offering Sectors Core services Specialist services

CHAPTER 3

27 28 30

Industry reputation Leadership Client referrals How to reach us

CHAPTER 4

32 33 53

CHAPTER 01

INTRODUCTION

06 07 08 09 10 11

Who we are Global reach

How we succeed Selection of clients

Our team

Health, safety and environment

We are flexible and client focused; we use a clear methodology and a bespoke approach to deliver on our clients’ investments . WHO WE ARE

Established over ten years ago, our project and commercial management services have been delivered as far as the UAE, KSA and throughout the Middle East region beyond in the United Kingdom, North and Sub-Saharan Africa, South Asia, and Southeast Asia.

MISSION To provide international best practice project management services that is tailored to meet each client’s needs by combining our extensive experience, our passion for success, and personal dedication to each project.

Our multi-sector expertise covers:

VISION

To be regionally and internationally renowned for our dedication, expertise, commitment, integrity, and achievements in our field.

Media & Broadcast

Food & Beverage

Retail

Healthcare

Education & Innovation spaces

Data centres

Industrial

Commercial

Residential

Heritage & culture

Hospitality & Leisure

Our scope and scale within these sectors varies from small to mid-size remits, to mega developments, mixed-use infrastructure and other complex environments.

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Food & Beverage and Retail Capability Statement

GLOBAL REACH

Strategic partner coverage: South and Central Africa, Madagascar, Mauritius, Sierra Leone, Mahi, Ghana, Nigeria, Cameroon, South Korea, Japan, Indonesia and Australia

International offices: United Arab Emirates, Kingdom of Saudi Arabia, United Kingdom, United States of America

Service delivery footprint: California, Canada, Colorado, Algeria, Ireland, Cape Verde, Tunisia, Egypt, Mexico, Sao Tome, Guinea-Bissau, Morocco, Ethiopia, Qatar, Lebanon, Kuwait, Bahrain, Oman, Pakistan and Singapore

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Food & Beverage and Retail Capability Statement

Our collaborative approach is underpinned with our core values . HOW WE SUCCEED

Our working methodology is value driven because we believe that our key differentiator is more than our project delivery capabilities, it is How we deliver that keeps our clients returning to us time and time again. To date we have delivered on a project portfolio valued in excess of USD 8 billion and have carried out work in many countries throughout the region and further afield.

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Food & Beverage and Retail Capability Statement

SELECTION OF CLIENTS We have delivered our services to some of the world’s best known industry-leading regional and international companies .

INTERNATIONAL AND REGIONAL COLLABORATORS

We have worked alongside and managed multinational conglomerates and international specialists to deliver award-winning projects.

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Food & Beverage and Retail Capability Statement

OUR TEAM

We are comprised of agile individuals with diverse and relevant set of expertise from HSE and NEBOSH qualifications to degree holders in civil engineering, architecture, law, and other fields. We collaborate seamlessly to deliver first-rate consultative and implementation on projects across sectors. Our multi-disciplinary approach is further complemented by our technical expertise and scalable team structure. This defined hierarchy ensures that there is a senior team member on every project irrespective of scope and scale. We use a hands-on approach that is both flexible and proactive to deliver our projects as we are fully aware that each project comes with a unique set of variables that influence how its objectives can be met.

Working structure

Client

Leadership

PROFESSIONAL AND CORPORATE ACCREDITATIONS AND AFFILIATIONS

CEO

COO

Director of Operations

Directorship

Project

Commercial

Design

Programme

Project Team

Senior Design Management

Technical Project Management

Senior Project Management

Senior Commercial Management

Architect and Interior Design Management

Construction Management

Project Management

Commercial Management

Design Management

Programme Management

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Food & Beverage and Retail Capability Statement

HEALTH, SAFETY AND ENVIRONMENT

The adherence to health, safety, and environment is more than an operational standard at PMKConsult- it is a strategic directive. Many of our team members are qualified in HSE with industry-respected, current certifications to ensure that standards are being met in this area.

Policy Statement - February 2023

Health, Safety & Environment Policy Statement

The adherence to Health, Safety and Environment is more than an operational standard at PMKConsult – it is a strategic objective. HSE on our projects is not just an analysis of statistical reports and compliance, it is also about our professionals championing HSE as a way of thinking; a cultural mindset based on our collective responsibility to ensure the right to fitness and health for all involved stakeholders. We do this by promoting methodologies and technologies that are conducive to causing the least harm to the environment and ensuring the safety of all workers.

HEALTH

Our Commitments: • Contribute to the health and wellbeing of our workforce

• Drive a robust safety culture to prevent injuries and to protect our people • Protect the environment by implementing effective systems and pollution prevention practices Our Principles: • Demonstrate visible safety leadership which will set the tone for all our operations • Ensure our business complies with all customer requirements, company systems, applicable laws and regulations relating to health and safety • Consult our people and encourage them to participate regularly in HSE activities • Train and support our people and stakeholders to work in a safe and responsible manner • Identify, assess, and manage all hazards and associated risks as far as reasonably practicable • Drive continuous improvement of the HSE management system to enhance performance by establishing objectives and regularly analyzing our performance • Provide a suitable injury management and return to work program • Conduct regular review of the policy to ensure it is current and applicable • Operate an OSH management system in line with the requirements of ISO 45001

HSE

SAFETY

While Top Management is ultimately responsible for HSE, all employees and stakeholders must share in the application of this policy.

ENVIRONMENT

Keenan Ellis Grote Chief Operating Officer PMK International Consult LLC +971 2 666 8379 Review Date - 21 February 2023

Al Nahyan Bldgs. No. 82, Office 9, Block-AFF, 1st floor, PO Box 144958, Abu Dhabi, UAE

www.pmkconsult.com

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Food & Beverage and Retail Capability Statement

FOOD & BEVERAGE AND RETAIL CAPABILITY CHAPTER 02

13 14 17

Food & beverage and retail in focus Food & beverage case studies

Retail case studies

FOOD & BEVERAGE AND RETAIL IN FOCUS

Food & Beverage

Having completed hundreds of F&B roll outs, we have gained considerable experience and are experts in our specialised service offering in this sector.

Our consultants’work in this sector has encompassed a full range of support engagements including:

Project Management.

Design Management.

Design Monitoring.

Construction Management.

Due Diligence.

Technical Advisory.

Retail From high-end retail and hospitality mega projects to luxury private airport lounges and office spaces, we have delivered numerous top-quality fit out projects internationally and regionally. Our work has entailed VVIP and fit outs for international fortune 500s including some of the world’s most recognisable fashion labels, brands in social media, customer loyalty, airlines, leaders of parliament, and governmental departments.

Professional Advisory.

Employers Agent.

Independent Certifier.

Whole Life Cycle Costing.

Partnering Charters.

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Food & Beverage and Retail Capability Statement

SushiSamba restaurant | KAFD, RIYADH

THE CLIENT In line with KSA’s progressive revolution the market for upscale F&B outlets is on the rise, Mannassa Hospitality Company , an emerging company in the field of luxury restaurants and a part of Mansour Al Rajhi Development, is a young entity with SushiSamba being their first restaurant.

INDUSTRY

VALUE

PROGRAMME

SERVICES RENDERED

Project Management, Commercial Management

Food & Beverage

USD 12.5 million

10 months

THE PROJECT Spanning over 2,000 square meters, SushiSamba in Riyadh will welcome guests into a journey filled with vibrant colours, elegance, and sparkling lights. The design for SushiSamba encompasses elements of nature and bold modernity. The restaurant is complemented with state-of-the-art kitchen equipment to deliver the energy and spirit of the unique blend of Japanese, Brazilian and Peruvian culture, and cuisine. PMKConsult was appointed post detailed design and after the contractor’s appointment. The challenge of this project was bringing together the contractor, consultants, suppliers as well as the landlord to focus on the delivery of the project rather than each entity working in its own direction. OUR APPOINTMENT The client has appointed several consultants, manufacturers and the contractor on separate agreements. PMKConsult has overcome the various risks bringing all parties to work together in harmony. Nevertheless, by adjusting to the landlord’s requirements, which at several times were contradictory elements that required significant effort and manpower to maintain the project scope and schedule.

THE BENEFIT PMKConsult reiterated to all stakeholders what the project objective was namely delivering a high-end restaurant that would be different to any other within the Saudi market. This reminder facilitated realignment of all entities to abide to the project schedule and to work together. Moreover, with close monitoring to project costs, PMKConsult has assisted Mannassa Hospitality to close out all scope gaps and successfully complete the project.

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Future of Food | EXPO 2020, DUBAI, UAE

THE CLIENT Bompas & Parr is globally recognized as a leading expert in multi-sensory food and dining experiences. The studio works to experiment and produce experiences as well as provide strategy and advice for brands to increase audience engagement through experience design. Based in the UK, the company has realized projects on nearly every continent in recent years working with commercial brands, artistic institutions, private clients and government entities.

INDUSTRY

VALUE

PROGRAMME

SERVICES RENDERED

Food & Beverage

USD 1.4 million

March 2020 - July 2020

Design Management

THE PROJECT The project involves delivering a restaurant that will house Bompas & Parr’s immersive dining experience within the Expo 2020 village. The site is located on the first floor of pavilion 0S01, which is 710 sqm. The project will have the following areas: A reception area with jellyfish tanks, museum/exhibition space where cocktails and canapés will be served, fully equipped kitchen and licensed bar area, museum terrace, open dining area, private dining area, experiential corridor, storage and control room, and changing rooms. The restaurant will operate for 6 months, and the installation works should be considered as temporary and easily removable. OUR APPOINTMENT Bompas & Parr have been appointed by Expo 2020 to design, construct and operate an immersive dining experience. We were brought in to support them by managing the design stage to submission to the EXPO review team; the fit-out works will be carried out in 2021. Our role entailed managing the design coordination between Bompas & Parr (client and architectural designer), A&T (design and build contractor), CSA (MEP designer), Barc Solutions (Sira consultant), IT/AV (Eurotech) and lighting (TechLumen) designers and the EXPO review team. We reviewed the design submission and managed the official submission process inclusive of submitting all packages.

THE BENEFIT Our client benefited from our comprehensive management of the full tender process for a design and build contractor as well as the submissions process for the Expo. We provided advice on the local regulations and made the process seamless for a business that is new to the UAE. We managed multiple stakeholders to complete a full scope design schedule and bring about a successful conclusion to the design element. Once construction is set to begin in 2021, we will be managing the full fit out scope for this exciting and unique project under a mission critical timeline aligned with the EXPO launch.

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Al Thanani - restaurant fit out | AJMAN, UAE

THE CLIENT MAZ Investment is an established family office operating in the UAE that holds a diversified investment portfolio covering an array of industries. The portfolio includes hospitality, real estate development and education assets. Established in 2007, the investment office owns several restaurants and hospitality projects in addition to integrated property services companies and a private school in Abu Dhabi.

INDUSTRY

VALUE

PROGRAMME

SERVICES RENDERED

Project Management, Commercial Management

Food & Beverage

USD 700,000

Jan - Aug 2016

THE PROJECT We were appointed to manage the fit out of a high end Mediterranean Restaurant in the Al Zohra Development in Ajman. The Al Thanani restaurant fit out included nearly 1,000 sqm of restaurant space including outdoor terrace seating and different kitchen areas. The total seating capacity of the restaurant is 145 pax, of which 80 are located outside on the terrace overlooking the Al Zohra Development. The mixed use development is built within a lush ecosystem to create an active seaside community. The restaurant atmosphere needed to complement the development and bring the coastal ambience to life. OUR APPOINTMENT Our role was to deliver turnkey project management consultancy for the pre and post contract cost in addition to fulfilling the role of commercial management consultancy. We were brought into this project to recover it. The project had already begun and was stalled due to unforeseen challenges on site. Our challenge was to reignite the delivery process through to operational handover. Once the programme planning was recovered, the work flow was seamlessly implemented. The designs required direct management and resolution in many respects in order to get the contractor to implement against design feasibility and achieve through the determined work flows and recovered programme.

THE BENEFIT The main risk for any stalled project is the loss of potential profit. We realise that a timely programme offers a much stronger return on investment for the project owners. It was really important to get this project across the line and bring it to operational handover so the asset can perform. The operator’s project team was extremely hands- on to support the successful completion of this project. Working together, we were able to deliver this and bring the restaurant to life for those living within the development in Ajman. The restaurant offers a unique atmosphere for its patrons and is a successful endeavour for the operator.

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Aston Martin showroom | KHALIDEYA, ABU DHABI

THE CLIENT Etihad Towers for Real Estate LLC (ETRE) owns the iconic Etihad Towers in Abu Dhabi. A multi-use development the Etihad Towers consist of five luxurious towers. Three of which are residential, one office tower, and a five-star hotel. The towers are complemented by a high-end designer retail shopping mall known as the Avenue. Famous brandmarks, known for their luxury and sophistication are housed within this shopping destination for the refined and discerning shopper.

INDUSTRY

VALUE

PROGRAMME

SERVICES RENDERED

Retail

Confidential

2016 - 2017

Project Management

THE PROJECT The project was to build a world-class Aston Martin showroom for its vehicle collection. The showroom’s exterior design required to be in keeping with the high-end and sophisticated look and ambience of the Avenue at Etihad Towers while also having the distinction and brand essence of Aston Martin. The Aston Martin corporate identity was to be incorporated into the showroom design. The design was influenced by ‘The Pavilion,’ which was an integral driver to the crisp. clean, and elegant design of the building. The creation of The Pavilion was a main part of the ambience; it was to resemble an art gallery, or a luxury boutique retail platform. OUR APPOINTMENT Our role as project manager was to manage the design and fit-out of this unique car showroom. The design itself contained so many one-of-a-kind elements such as the proportionally low internal ceiling to emphasize the intimacy of the space as well as the ‘floating roofline’ that crated a cohesive yet distinct connection between the interior and the exterior of the showroom. The showroom inside and exterior was also accentuated by the seamless glazing which created the sentiment of an open space, while within the showroom. We paid particular attention to the unique design elements that distinguished this showroom at its prestigious address.

THE BENEFIT This challenging and ambitious design was carried out to completion within the design specifications, cost and timeline due to our ingenuity and capabilities in this field. The end result is a beautiful space that invites the clientele desired by the famous brand. The showroom itself is a marvel of design excellence both for the interior and exterior elements. Having worked on retail spaces for other luxury brands, we were able to bring together the necessary elements of high-end retail and create an atmosphere that would enable this company to be successful in its new space.

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IKEA store | AL JIMI MALL, AL AIN

THE CLIENT Al Futtaim-IKEA is a tenant of Aldar Investment Properties PJSC . A key part of the Al Jimi redevelopment IKEA’s new Al Ain flagship store was designed and developed to bring modernity to Al Ain. The customer experience is a part of a new line in IKEA store concepts which are integrated into the mall structure. IKEA is a Swedish multinational conglomerate based in the Netherlands that designs and sells ready-to-assemble furniture, kitchen appliances, home accessories, and various other goods and home services and has been the world’s largest furniture retailer since 2008.

INDUSTRY

VALUE

PROGRAMME

SERVICES RENDERED

Project Management, Design Management, Commercial Management

Retail

USD 20 million

12 months

THE PROJECT Al Jimi Mall developed and operated by Aldar Properties PJSC, has undergone a 25,000m 2 extension and redevelopment to provide modernity to the region of Al Ain’s retail offering. The provision of the IKEA store as an addition to this, comprised 7,500m2 of this development. A complex cut and carve demolition, with steel frame extension and integration into the primary structure of the mall and the new car parking structure, the store provides a pivotal feature. Incorporating office spaces, logistics and customer delivery/collection facilities, the full IKEA F&B offering and front of house retail space the project will be completed for operation in Q4 of 2023. PMKConsult in partnership with Aldar is delivering the asset to IKEA in a fully fitted “Whitebox +Plus” condition. This includes the store internal finishes, shop fronts, external cladding, dining and kitchen areas in addition to the shell and core structure. OUR APPOINTMENT PMKConsult was appointed by Aldar Properties as the lead consultant for the delivery of the full Al Jimi redevelopment to which this Ikea unit contributed. PMKConsult provided the lead design services, the provision and coordination of all specialist design disciplines form conceptual to schematic design stages. In our capacity as lead consultant, PMKConsult also provides full project, commercial and construction management services to Aldar for the AED 300 million development; shepherding the process from concept to handover and ensuring quality and compliance of the contractors delivery in between.

THE BENEFIT Having delivered multiple mixed occupancy retail developments across the experience of our teams, and deploying internal coordination across all disciplines of design, commercial, contract administration and project management we are able to streamline the font tend approvals and permitting process. Working hand in glove with Aldar as developer and utilizing inter-entity relationships with Al Ain Municipality, we have been able to rationalize the permitting and statutory approvals processes for the scheme to permit the phased delivery and operation of the retail asset. As lead consultant, we were able to define the MEP design in coordination with the permitting phasing and approvals process to create individually commissionable systems to subdivide the asset and achieve BC approval for completion in phases across one asset reducing the clients overall delivery program and delay between rental income and completion of construction phases.

* Images are not he final design of the project and for representation only

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Al Jimi Mall | AL AIN, UAE

THE CLIENT Aldar Properties is a real estate development, management, and investment company established in 2004 with headquarters in Abu Dhabi, UAE. The company is known for creating bustling neighbourhoods and thriving communities across the most region. The group comprises six business segments: Property development and sales, investment properties portfolio, operative village, hotels, schools, and leisure, as well as being involved in the development of theme parks, golf courses and marinas.

INDUSTRY

VALUE

PROGRAMME

SERVICES RENDERED

Project Management, Commercial Management, Lead Design Consultant

Retail

Confidential

THE PROJECT Al Jimi Mall is Al Ain’s first shopping and entertainment destination offering families and shoppers a wide variety of their favourite brands in the heart of the Garden City. The mall is currently undergoing a massive expansion and renovation programme to add more stores, including Ikea store, and a 2-storey car parking structure serving to the 100+ outlets, bringing the total leasable area to 80,000 sqm. OUR APPOINTMENT We were appointed to provide project management services, commercial management services, and design management services. An expansion to the north side of the mall, the 2 storey car parking structure accommodates 400+ additional cars and consists of other retail units with sizes ranging from 1,500m to 6,500 sqm designed in a flexible way to accommodate different retailers area requirements, family dining, and coffee shops.

THE BENEFIT Having delivered multiple mixed occupancy retail developments across the experience of our teams, and deploying internal coordination across all design, commercial, contract administration and project management discipline, we are able to streamline the front-end approvals and permitting process. As lead consultant, we ensured to keep every discipline on the same page regarding what’s needed to stay on track for smooth and successful delivery. We are able to carefully analyse all potential risks to the project, quantify them and develop a mitigation plan so that they fit well within the broader context of our clients’ s strategic frameworks.

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Al Hamra Mall refurbishment | RAS AL KHAIMAH, UAE

THE CLIENT This project is delivered for Aldar Investment Properties LLC , the leading real estate developer and manager in the UAE Their portfolio is made up of a wide range of projects and assets including commercial, retail, residential, hospitality. They have recently several assets throughout the UAE and are working to modernize and future proof these assets in order to ensure their lifespan and accessibility to their communities.

INDUSTRY

VALUE

PROGRAMME

SERVICES RENDERED

Project Management, Cost Management, Lead Design and AOR

Retail

Confidential

Dec 2022 - Feb 2024

THE PROJECT The project consisted of the entire renovation of the Al Hamra Mall in Ras Al Khaimah with the objective of updating the look and feel of the entire asset, as well as enhancing the F&B offering at the mall. The project includes the renovation of all public areas and services, including ground and first floor corridors, installation of new skylights, rand renovation of wash rooms and prayer rooms. Further improvements to the malls amenities are being introduced through a new gym, F&B food court with drive thru, and incorporation of a fine dining plaza at the heart of the mall. The uplift to the appearance of the mall will be complete through the renovation of the malls centrepiece, which is a 35 meter diameter stained glass dome, along with the renovation of the exterior landscaping, façade and car park facilities. OUR APPOINTMENT PMK’s engagement for this project comprised project management, cost management, lead design and supervision. This means that we offered a comprehensive service to our client from the financial analysis and design process during tender all the way through to construction execution and handover. One of the biggest challenges overcome on this project was the constant evolution of the scope; being an operating mall works were carried out in phases and the design continuously changed to adapt to the needs of our client and the mall users. Procurement of the main contractor was also a complex process due to the tight time constraints of the project, we navigated this by doing a sole source tender with benchmarking to ensure procurement was done on time while still obtaining a competitive price for the client.

THE BENEFIT The added value that PMK brought to this project was being nimble and adapting to the scope changes required by our client. We successfully studied the feasibility of changes proposed and managed these pro actively with the main stakeholders to ensure timely and efficient implementation.

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DFS luxury retail fit out | ABU DHABI MIDFIELD TERMINAL – NEW AIRPORT

THE CLIENT A leading luxury travel provide, DFS Group is a pioneer in global luxury travel retail. From its base in Hong Kong, it has developed a portfolio of over 700 of the most desired brands across 420 boutiques throughout the world. The company employs over 9,000 people, operating in 14 countries worldwide. In 2017, nearly 160 million travellers visited DFS stores.

INDUSTRY

VALUE

PROGRAMME

SERVICES RENDERED

Project Management, Design Management, Commercial Management

Retail

Confidential

THE PROJECT The project entails the fit out of 28 retail units that are currently at base-build status. The retail platform is, located in the central plaza departure area of the new Midfield Terminal building at Abu Dhabi International Airport. The end users are high-end retail brands in fashion, watches and jewellery. With the airport currently in the final stages of construction, our work is being carried out in a ‘land-side’ environment; however, this will change to ‘airside’ environment, which brings additional complexities such as logistics, programming and security. OUR APPOINTMENT We are appointed to carry out the project, commercial and construction management services for this luxury retail platform. Our role involves bringing the project from feasibility through to completion and handover to DFS Operations Team in Abu Dhabi. We are handling the management of all the client’s consultants and stakeholders in delivering the design and the project, these include designers based in Europe, Asia and Middle East; lighting specialists in Italy; Engineers in Middle East; Global suppliers; and the client spread between Milan, Italy, Hong Kong, Perth, Australia, Singapore and Abu Dhabi in the UAE.

THE BENEFIT Our client is benefiting from our local knowledge in working with Abu Dhabi Airport Company (ADAC) and our extensive repertoire in completing complex projects to the highest standard. Our skill set in achieving the necessary approvals and planning schedules according to regional timelines of delivery and customs clearance is of vital importance. Obtaining regulatory approvals and certifications is also a great advantage to international clients. We are well versed in the delivery of multi-concurrent projects within a singular platform and have delivered such services across Abu Dhabi. With the tight timeline on this project, our client is benefiting from our full focus and commitment.

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DKNY - Mall Of The Emirates | DUBAI, UAE

THE CLIENT Alyasra Fashion is a Kuwait-based fashion group, with more than 60 brands including DKNY, Fossil, Jimmy Choo, and New Balance to name a few of the premier brands in its portfolio. They operate a myriad of stores across the region in Kuwait, Saudi Arabia, Iraq, UAE, Lebanon, Qatar, and throughout North Africa. The fashion distribution company has 270 locations throughout the MENA region.

INDUSTRY

VALUE

PROGRAMME

SERVICES RENDERED

Retail

Confidential

Apr - Jun 2016

Design Management

THE PROJECT Our client required to update the retail outlet for DKNY, which is the Group’s flagship brand. It was extremely important to our client that the design and finished project mirrored the brands high end quality. To carry out a full scale refurbishment on the existing retail outlet, we had to deliver the project within a short space of time to comply with the Mall of the Emirates protocol and guidelines about shuttering a shop for refurbishment. This aspect was a mission critical element as hefty fines are imposed if the work runs over the allotment of time. OUR APPOINTMENT We were appointed towards the end of the design phase, which meant that we had to take an in-depth look at the design element to ensure that all designs were in compliance with the Mall and local authority regulations. Meeting approval requirements can be a lengthy process if not managed effectively. Careful coordination between the brand’s design team in New York, the mall’s design team, and the contractor was crucial to our work at this stage of the process. With the design approved and compliant the work was initiated and completed ahead of schedule to ensure that our client would not face any fines.

THE BENEFIT We were able to mitigate delays successfully in the design approvals process. We also carefully monitored the construction process, ensuring the project was delivered ahead of the strict 60-day programme, while maintaining a high level of quality. With Alyasra being based in Kuwait, our local knowledge proved to be an invaluable help when coordinating approvals and general day-to-day activities. Our work and efforts for this client received considerable praise with the DKNY operations manager at Alyasra Fashion saying: “In numerous years in retail, I have never seen such a well-managed and seamlessly executed refurbishment.”

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Dorma’s “A World of Access” | DUBAI, UAE

THE CLIENT Dorma is one of the world’s premier door control manufacturers with over 100 years of tradition behind it. In 1997 Dorma launched its presence in the Gulf with its inaugural showroom in Dubai. As a partner, Dorma Gulf Door Controls was tasked with launching the brand’s second showroom worldwide, and the first in the GCC. Dorma has recently merged with Kaba to become dormakaba and now serve 130 countries.

INDUSTRY

VALUE

PROGRAMME

SERVICES RENDERED

Retail

USD 870, 000

2012 - 2013

Project Management

THE PROJECT The Dorma “A World of Access” showroom provides a gathering place for architects, interior designers, and contractors to meet, view, and interact with Dorma product lines. The showroom, which is located centrally along Dubai’s main thoroughfare, Sheikh Zayed Road, is state of the art in all facets. It contains interactive audio- visual elements which gives the innovative company an unparalleled competitive advantage in the market. The world class door technology and controls manufacturer is able to display its extensive array of selective products within the custom-built product wall, which is fully automated and linked to an AMX control system for operation. OUR APPOINTMENT We were initially appointed to help Dorma re-tender for their showroom’s required works due to the wide-ranging offers that were returned to them following their in-house process. We re-initiated the tendering process ensuring that participating companies were well briefed on the requirement, which omitted the outlying bid responses. Once the contractor and other selections were made, we took on the role of managing the build and delivery of the showroom. The work required developing a showroom that not only showcased their products but also exemplified and demonstrated their innovation and technological prowess as a company.

THE BENEFIT Due to our experience, we were able to quickly identify key disconnects in the original tender documents, which once revised and reissued, narrowed the offers between five bidding contractors. Following the appointment of the contractors, we assisted in additional detailing of the design for both the fit out and the joinery works, as these items were concept-only as received from the consultant. Due to our core belief in a hands-on management approach, we were able to successfully delivery this one-of-a-kind showroom in time for the grand opening within the established budgets.

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L’Oreal franchise for Kerestase | DUBAI, UAE

THE CLIENT The original Bin Hamoodah Company was founded in 1967 and has grown consistently through a diversified portfolio of investments. Primarily invested in Abu Dhabi, the holding company has interests across multiple sectors. Founding partner Faraj Ali Bin Hamoodah is the Chairman of the Bin Hamoodah Company, along with his sons. The holding company was established in 2010 as Faraj Bin Hamoodah Holding and is now a family office company.

INDUSTRY

VALUE

PROGRAMME

SERVICES RENDERED

Project Management, Design Management, Commercial Management

Retail

USD 300,000

2016

THE PROJECT Our client aimed to establish a franchise of the famous L’Oreal brand products in the latest up and coming district opposite of Downtown Dubai in the Emirate’s CityWalk development. The shop would be located prominently and uphold the immaculate brand standards and look and feel of the fashion brand L’Oreal and its line of Kerastase products. The store size is 206 sqm and covers the product line’s full range as well as having space for professional hair consultations. OUR APPOINTMENT Our role was to act as tenant and business operator representative and manage the entire development of the design, procurement, and fit out of this new store location. Upon the initial inception, the concept architect was appointed to as the custodians to the L’Oreal brand. This team managed the design development alongside our team to ensure that the guidelines from the head office were safeguarded while in keeping with the specifications and guidelines set forth by the municipal and local authorities. The main development was progressing slowly, which presented a challenge for the entire working team in terms of obtaining approvals and moving forward with our own shop front project.

THE BENEFIT The client benefited from our local knowledge and expertise in mitigating delays from the main development by carrying out other work streams that were feasible while we awaited the required feedback. We handled the entire scope of procurement and build contract and managed the interface with the developer, main contractor to deliver this beautiful retail establishment representing the Kerastase line of products in CityWalk. We liaised with multiple stakeholders located locally and across different geographies to bring about this successful conclusion within the budget specified by the client. The project concluded in Q1 2016.

PMKConsult.com

L’Oreal franchise for Essie nail salon | DUBAI, UAE

INDUSTRY

VALUE

PROGRAMME

SERVICES RENDERED

Project Management, Design Management, Commercial Management

Retail

USD 300,000

2016

THE PROJECT Our client aimed to establish a franchise of the famous L’Oreal brand in the latest up and coming retail and residential district opposite Downtown Dubai in the Emirate’s CityWalk development by world class Developer Meraas. This high end ladies salon is prominently located on the main thoroughfare, uphold the immaculate brand standards and look and feel of the fashion brand L’Oreal and its line of Essie products and its nail salon by the same name. The store size is 90.95 sqm and covers the product line’s full range as well as a beautifully fit out space for manicures and pedicures for the Essie nail salon. OUR APPOINTMENT Our role was to act as tenant and business operator representative and manage the entire development of the design, procurement and fit out of the salon. Upon the initial inception, the concept architect was appointed as the custodians to the L’Oreal brand. This team managed the design development alongside our team to ensure that the guidelines from the head office were safeguarded while in keeping with the specifications and guidelines set forth by the municipal and local authorities. The main development was progressing slowly, which presented a challenge for the entire working team in terms of obtaining approvals and moving forward with our own shop front project.

THE BENEFIT We handled the entire scope of procurement and build contract and managed the interface with the developer, main contractor to deliver this beautiful retail establishment for the Essie nail salon and its accompanying product line in CityWalk. We liaised with multiple stakeholders, located locally and across different geographies, to bring about this successful conclusion within the budget specified by the client to conclude the project successfully in Q1 2016. The client benefited from our local knowledge and expertise in mitigating delays from the main development by carrying out other work streams that were feasible while we awaited the required feedback.

PMKConsult.com

MULTI-DISCIPLINED OFFERING CHAPTER 04

27 28 30

Sectors

Core services

Specialist services

SECTORS

Food & Beverage

Healthcare

Hospitality and Leisure

Retail

Residential

Media and Broadcast

Data centres

Heritage and culture

Education and innovation

Commercial

Industrial

Infrastructure/Landscaping/ Public Realm

PMKConsult.com

Food & Beverage and Retail Capability Statement

We offer an array of services covering the full spectrum of the project life cycle in both the commercial and project management disciplines . CORE SERVICES

Commercial Management

Lifecycle Costing/ Planned Preventative Maintenance

Project Management We use a tried and tested methodology to bring about the best possible outcome on our projects whether it is a new project or a recovery. As a team, we are multi-disciplined and cover many sectors. We ensure that a senior and specialized projects director is present and available on every project irrespective of scope and scale.

Health, safety and environment

Commercial Management We manage relationships with clients and contractors to develop the most profitable solutions at our client’s inception stage of project development. We have worked successfully as the trusted advisor for several clients and often times re-engineer work streams to ensure that they achieve the best commercial result for their project. We deliver expert level commercial management services across every sector that we service. Our work for clients vary in range Claims Support Services/Expert Witness

We provide a full spectrum of service delivery for data centres covering all aspects of their construction from feasibility and concept to testing, commissioning and completion. These types of projects require a high level of technical competence and expertise from the working team. We have successfully delivered over 60,000 sqm of data centres throughout the region for large multinational and regional entities including banks, TV studios, and multi-use regional headquarter offices for international companies.

Due Diligence

Contract Administration

from small scale capital investments to large scale residential communities and medical facilities. We handle contracts management, claims arbitration, and several other elements involved in commercial management with great success and to the praise of our local and multinational clientele.

PMKConsult.com

Food & Beverage and Retail Capability Statement

CORE SERVICES

Construction Management We use a hands-on and agile approach to delivering these services ensuring strict adherence to time, cost, and quality. We are well versed in design-bid-build, design-build, base build, shell and core fit out, interior fit out, HSE management, and quality management including quality assurance, control and improvement throughout the construction process. We have worked with local, regional, and multinational firms to deliver construction management for institutional and commercial projects in addition to consulting roles on heavy civil works.

Design Management We work with a number of highly reputed designers and architects, which provides our clients the unique ability and advantage to manage and coordinate the design development fully during the pre-contracts stage. This approach also helps to ensure that qualified and skilled designers are monitoring and managing the appointed design consultants to capture all of the stakeholder requirements as outlined in the brief.

PMKConsult.com

Food & Beverage and Retail Capability Statement

Feasibility studies, contracts management, condition surveys, and claims arbitration comprise our primary specialised services offering. Our work has been lauded by our clients . SPECIALIST SERVICES

Feasibility studies A feasibility study will take into account factors that will help determine the viability of a particular project. Such aspects include the economic, technical, legal, and time frame considerations for the project. In our market, regulatory considerations are also taken into account to make sure that the project will stand up to any requirements set out by the relevant authorities.

Condition surveys We provide best practice advice to the benefit of our clients and have carried out condition surveys for free zone assets in the UAE, international banking institutions, and a major sporting television channel among others. We also have a strategic framework agreement with one of the largest international conglomerates providing specialist condition surveys, maintenance reports, and certification, Elemka- a METKA member company. Elemka has provided thousands of inspections for major infrastructure works throughout the world.

Contract services Our commercial management services include an array of specialist contract services delivering financial, contractual, and legal support services for construction projects. Contract due diligence, peer reviews, project audits, dispute resolution, claims preparation and defence, and expert witness services comprise our solutions capability in this discipline.

Project recovery After we deliver a project audit and a viable financial plan to re-activate a stalled project, we then take the role further to include implementation using our expert delivery team. Realigning stakeholder objectives and putting in place new processes to bring a project back on track and deliver it successfully is something we have accomplished many times for many thankful clients.

PMKConsult.com

Food & Beverage and Retail Capability Statement

INDUSTRY REPUTATION CHAPTER 05

32 33

The team

Client referrals

THE TEAM

Keenan Grote Chief Operating Officer

Jesyka White Director of Operations

John has a wide experience of delivering cost management and related services at technical, management and corporate levels in all construction sectors and most engineering sectors in the UAE, Africa and Europe over the last 40 years. He has overseen the commercial management service throughout the region. John is a contract specialist and a member of the Expert Witness Institute. He has been appointed as both independent expert and Expert Witness in relation to several delivery across a portfolio of prestigious developments contractual and quantum disputes in addition to peer review services on many schemes in UAE and UK. John Vint Director - Commercial Management

Geoff Mitchell Project Director

Kevin Woolley Chief Executive Officer

Kevin is leading the business in one of the world’s most dynamic and flourishing construction industries. Under his strategic direction, the company is expanding regionally both with new offices and through service delivery footprint. The company is realizing notable accomplishments and acclaim with each successful project delivery across sectors. To further the achievements of the company, Kevin is building the company’s portfolio of certifications and has established strategic framework agreements for the company with several multinationals. He is a member of the Royal Institute of Chartered Surveyors and of the Association for Project Management.

Keenan has earned the company award-winning recognition due to his handling of its core operations and service delivery. The company’s project portfolio includes projects within the GCC, Sub Saharan Africa, and South Asia and contains some of the region’s most prestigious assignments from specialty clinics and national museums to anticipated commercial and governmental projects. Delivering critical installations has garnered the company a well-reputed niche specialism for projects requiring a high level of technical competency. Keenan regularly shares his expertise in industry events and focus groups.

Jesyka brings nearly 20 years of expertise in multi-disciplined

Geoff brings over 20 years of expertise in multi-disciplined management of construction projects to PMKConsult. He is a skilled Senior Project Management professional and has delivered numerous large-scale and complex projects in a variety of sectors both in the UK and UAE. Over the past several years, he has been cultivating his specialism in large scale residential developments and high-end retail projects in addition to leading other complex projects. He has managed numerous sites and has been integral to the procurement of process selecting the right suppliers.

management from project inception to close out. Her

background includes working with globally renowned clients delivering high end, luxury retail and hospitality mega projects. Jesyka has worked across some of the most notable projects within Asia, Oceania, North America, and the Middle East. Her experience extends across a diverse range of sectors including hospitality, retail, entertainment, residential, commercial, civil, and education.

PMKConsult.com

Food & Beverage and Retail Capability Statement

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